STANDARD RETURN POLICY – 30 Days
Unless another return policy is indicated, products sold by NWRS are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.
NON RETURNABLE – Clearance Items, Special Orders, Open Box / Overstock
NWRS often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both NWRS and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Northwest Rally Sports LLC
1645 Jills Ct.
BELLINGHAM, WA 98226
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Custom orders
- Custom engines
- Custom cylinder heads
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 20% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- All returns must be pre-authorized via email. Email your return requests to firstname.lastname@example.org with invoice number, item(s) description that you would like returned, reason for returned, and (in the case of damaged items) pictures of the shipping box and damaged items.
If you have any questions concerning our return policy, please contact us at:
(360) 510-4378 x2